Privacy Policy

Our Commitment
We thank you for your trust in Commerce Company Limited. Commerce Company Limited is committed to protecting your privacy, taking all reasonable precautions, and complying with all applicable laws and regulations regarding the protection of personal data to ensure the security and proper use of your personal information. The purpose of this privacy policy is to help you understand the types of personal data we collect, how we use and protect your personal data, and your rights and choices.

Types of Personal Data We Collect
Commerce Company Limited collects various types of personal data, including but not limited to:
Your title, name, gender, phone number, email, address, billing address, delivery address or other contact information, your birth month and date, your payment or credit card details, usernames and passwords, and any other personal information you voluntarily provide to us; and data from your computer, mobile phone or other electronic/communication devices such as IP address, real-time location information, browser settings, browsing history, the referring website that directed you to our platform, and other internet usage records.

How We Collect Your Personal Data

OSL may obtain your personal data through various means, such as:

When you shop on our Commerce Company Limited online store;
When you register an account with us;
When you apply to participate in any of our membership or promotional programs;
When you participate in any surveys or marketing activities;
When you log in and visit our websites, use our mobile applications, or browse any of our social media pages;
When you contact us in person, by phone, email, or any social media platform to inquire or provide information;
When we verify your identity;
When you subscribe to our marketing or promotional materials

You may choose not to provide the personal data we request, but if you do so, we may be unable to provide you with our products, services or offers, or you may not be able to access our platforms or use certain features.

You have the right to request that we provide you with information about your personal data and to request the correction, update or deletion of such data.

Here are the purposes for which your personal data may be used:

To communicate with you
To verify your identity and any accounts you have with us
To manage any membership or other marketing, promotional offers, or corporate activities we are involved in, including providing you with any offers that apply to you
To process your product or service orders (e.g. retaining your shopping cart contents, making billing, payment, refund and delivery arrangements)
To process and respond to your inquiries, suggestions or complaints
To conduct customer surveys or hold customer events
To provide you with customer service
To conduct analysis to further understand customer needs and improve our services and product quality
To personalize the content of our shopping websites/mobile apps and social network/media platforms, to provide you with a better customer experience
To design specific promotional offers
To conduct advertising activities, including targeted advertising
To carry out direct marketing activities
To fulfill our obligations to maintain records of our processing activities
To comply with legal, regulatory or compliance requirements, and to process requests or demands from law enforcement or regulatory authorities.
Any other purposes directly related to any of the above.

OSL will only collect personal data that is necessary for or directly related to the specified purposes. If we intend to use the personal data for other purposes not mentioned above, we will obtain your consent before using your personal data.

Use of Your Personal Data
We will process (including but not limited to collecting, storing, retaining, using, transferring and disclosing) the information you provide in accordance with the relevant laws and regulations. We will ensure the security, accuracy and timeliness of your data, and will not retain it for longer than necessary.

Data Collected Automatically
Cookies are data stored in your computer or other internet-connected devices by your browser when you browse a website. OSL's websites use cookies for various purposes.

For example, web server logs can record the keywords you have searched for or the links you have visited. They can also record your browser data such as IP address and the cookies placed on your browser by the server. Data collected automatically in this way may be used for some of our purposes.

Sharing of Data and How We Share It

We may need to disclose or transfer your personal data locally or abroad to our group company Commerce International Limited or any third-party service providers or business partners, to the extent necessary to fulfill certain purposes. When transferring personal data abroad, we will use contractual or other appropriate measures to safeguard your personal data, and we will use your personal data to fulfill the purposes in accordance with a standard no lower than the jurisdiction you are from, and the cross-border data transfer mechanism under the data protection laws of your jurisdiction.

We may also disclose or transfer your personal data to other parties where required by law or regulations, or where necessary to protect our interests (to the extent permitted by law), such as disclosing to insurance companies in the event of potential claims.

We also reserve the right to transfer your personal data in the event of a merger, acquisition or corporate restructuring, to the extent permitted by law.

Rights of the Data Subject
You have the right to request a copy of your personal data that we hold, and to request correction of any inaccurate or incomplete personal data about you that we hold. We will not delay without reason, and will process your request within the personal data law time limit of your jurisdiction (subject to any permissible extension under the law). If we refuse your request to access or correct your personal data, we will explain the reason for the refusal.

If you wish to exercise these rights or withdraw your consent to our processing of your personal data (where the legal basis for processing is consent), the "Contact Us" section at the end of this privacy policy provides details on how to contact us. Please note that we will retain records of our communications with you in order to address your queries.

If you believe that we have processed your personal data in violation of the personal data law, you have the right to lodge a complaint with the data protection authority responsible for your place of residence, or to contact our customer service representative listed in the "Contact Us" section.

Retention of Personal Data
We will periodically review the personal data we hold. We will not retain your personal data for longer than is necessary to fulfill the purposes for which it was collected, except where permitted by the relevant laws and regulations. We will delete personal data that has fulfilled its purpose as soon as reasonably practicable.

We will permanently delete your personal data upon the expiry of the retention period, but some portions of your personal data may still be stored in our systems, such as data awaiting overwriting. For our purposes, this data cannot be reused - in other words, even if the data exists in our electronic systems, it cannot be accessed or used by our staff.

Data Protection
In order to protect and prevent accidental, unlawful or unauthorized access to your personal data, we maintain appropriate measures to safeguard the confidentiality and security of your personal data that we collect and process.

Third-Party Websites
This privacy policy applies only to us, and not to any other third parties (including the websites they operate). When you click on links and/or advertisement taglines that connect you to third-party websites or websites of our affiliated companies, you will be subject to their privacy policies. Although we support the protection of internet privacy, we will not be responsible for any actions taken by third parties outside of our website.

Amendments to the Privacy Policy
We may amend this privacy policy from time to time, and will publish the updated version on our website and mobile platforms. You should periodically review this privacy policy to ensure you are aware of the latest version.